Zoho Desk Knowledge Base

When you create a new department its associated category will be added to your knowledge base.

Zoho desk knowledge base.

Sign up for a free trial. Essential features of our course for bba b com students. The knowledge base in zoho desk is the information center for your customers to read through the articles and help themselves with their problems. Hover your mouse pointer on a category and then click the edit icon.

With zoho assist knowledge base you can access solution articles created for addressing various issues which might help you to draw parallel to issues you are experiencing. Essential features of our class 11th course. When you sign up for zoho desk a default category that goes by the name of your portal will be added to your knowledge base. Zoho desk s knowledge management software is known for the built in setup of a customizable multi brand help center and a multi lingual knowledge base.

Welcome to escholars. Typically articles can be confined to three states before they are published or. Help desk administrators and agents who have profile permissions can create or edit articles in your knowledge base. You can choose to hide this category from being displayed to your customers in the help.

Map your help center to your own domain and make it a true extension of your brand. Main course features of ca foundation course. The edit category window slides open from the right. Zoho desk is context aware customer service software that helps you put your customers at the heart of the company.

Get your questions answered share your ideas and promote active learning. Click organize category under the manage kb sub menu. Embed a knowledge base user community and ai capabilities into your website saas product and mobile app to help your customers find answers quickly. Click the knowledge base kb module.

You can rename this category later. Powered by zoho desk. Make the following changes to the category. Font size full width.

Click manage kb from the left panel. It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses. With html and css you can mimic the look and feel of your website on your self service portals.